Important Notice

These Terms of Service ("Terms") constitute a legally binding agreement between you and Britain Payment Services Ltd ("BPS", "we", "us", or "our"). By using our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

Note: If you do not agree with any part of these Terms, you must not use our services.

About Us

Britain Payment Services Ltd is a limited company incorporated in England and Wales.

Company Information:

  • Registered Office: 117 Montpelier Rd, Nottingham NG7 2JY, United Kingdom
  • Company Registration Number: 12345678
  • VAT Number: GB123456789
  • FCA Firm Reference Number: 987654
  • Email: [email protected]
  • Phone: +447966805555

We are authorised and regulated by the Financial Conduct Authority (FCA) as a Payment Institution under the Payment Services Regulations 2017.

Acceptance of Terms

By accessing or using our services, you confirm that:

  • You have read, understood, and agree to be bound by these Terms
  • You have the legal capacity to enter into this agreement
  • You are authorised to act on behalf of your business (if applicable)
  • All information provided is accurate and complete
  • You will comply with all applicable laws and regulations

Business Requirements

If you are using our services for business purposes, you represent that:

  • Your business is legally established and operating
  • You have all necessary licences and permits
  • Your business activities are lawful
  • You are not engaged in prohibited activities (see Section 6)

Services Description

We provide payment processing services including but not limited to:

Payment Processing

  • Credit and debit card processing
  • Digital wallet payments (Apple Pay, Google Pay, etc.)
  • Bank transfer processing
  • Recurring payment management
  • Multi-currency processing

Security Services

  • Fraud detection and prevention
  • PCI DSS compliance support
  • Transaction monitoring
  • Secure data storage
  • Risk management tools

Business Tools

  • Payment analytics and reporting
  • Settlement management
  • API access and integration
  • Customer support services
  • Regulatory compliance assistance

Service Availability

While we strive to provide continuous service availability, we cannot guarantee uninterrupted access. Scheduled maintenance, updates, or unforeseen circumstances may temporarily affect service availability.

Account Registration and Management

Registration Process

To use our services, you must complete our registration process, which includes:

  • Providing accurate business and personal information
  • Submitting required documentation for identity verification
  • Undergoing due diligence checks as required by law
  • Meeting our risk assessment criteria
  • Agreeing to these Terms and our Privacy Policy

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Implementing appropriate security measures
  • Promptly notifying us of any security breaches
  • Regularly updating your account information
  • Complying with our security policies and procedures

Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

  • You breach these Terms
  • We suspect fraudulent or illegal activity
  • You fail to provide required information
  • Your account poses a risk to our business or other users
  • Required by law or regulatory authorities

Fees and Charges

Fee Structure

Our fees are outlined in your service agreement and may include:

Transaction Fees

  • Percentage-based fees on transaction value
  • Fixed fees per transaction
  • Currency conversion fees (if applicable)
  • Cross-border transaction fees

Service Fees

  • Monthly or annual service fees
  • Setup and integration fees
  • PCI compliance fees
  • Chargeback handling fees

Additional Charges

  • Refund processing fees
  • Statement and reporting fees
  • Account maintenance fees
  • Early termination fees

Fee Changes

We may change our fees with 30 days' written notice. Continued use of our services after the notice period constitutes acceptance of the new fees.

Payment of Fees

Fees are deducted from your transaction proceeds or charged to your designated payment method. Unpaid fees may result in account suspension or additional charges.

Prohibited Activities

You may not use our services for any of the following prohibited activities:

Illegal Activities

  • Money laundering or terrorist financing
  • Fraud or identity theft
  • Sale of illegal goods or services
  • Violation of sanctions or export controls
  • Unlicensed financial services

High-Risk Activities

  • Adult entertainment services
  • Gambling and gaming (unless licensed)
  • Cryptocurrency trading platforms
  • Multi-level marketing schemes
  • Debt collection services

Harmful Activities

  • Sale of weapons or explosives
  • Hate speech or discriminatory content
  • Intellectual property infringement
  • Spam or unsolicited communications
  • Malware or harmful software distribution

Monitoring and Compliance

We actively monitor transactions for prohibited activities. Suspected violations may result in immediate account suspension and reporting to relevant authorities.

Chargebacks and Disputes

Chargeback Process

When a customer disputes a transaction, the following process applies:

  1. Notification: We notify you of the chargeback within 24 hours
  2. Documentation: You provide evidence to support the transaction
  3. Representation: We represent your case to the card issuer
  4. Resolution: The card issuer makes a final decision

Your Responsibilities

To minimise chargebacks, you must:

  • Provide clear transaction descriptions
  • Maintain accurate customer records
  • Respond promptly to customer inquiries
  • Follow best practices for card-not-present transactions
  • Implement fraud prevention measures

Chargeback Fees and Liability

You are liable for chargebacks and associated fees. We reserve the right to hold funds or require reserves if chargeback rates exceed acceptable levels.

Liability and Indemnification

Limitation of Liability

To the maximum extent permitted by law, our liability is limited as follows:

  • Total liability shall not exceed fees paid in the 12 months preceding the claim
  • We exclude liability for indirect, consequential, or punitive damages
  • We do not guarantee continuous service availability
  • We are not liable for third-party actions or system failures

Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your breach of these Terms
  • Your violation of applicable laws
  • Disputes with your customers
  • Unauthorised use of your account
  • Your business activities or products/services

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, network failures, or other force majeure events.

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms.

Data Processing Agreement

When processing personal data on your behalf, we act as a data processor. You remain the data controller and must ensure:

  • Lawful basis for data processing
  • Appropriate privacy notices to data subjects
  • Compliance with data protection laws
  • Prompt notification of data breaches

Data Security

We implement industry-standard security measures including encryption, access controls, and regular security assessments to protect your data.

Dispute Resolution

Informal Resolution

We encourage resolving disputes informally. Please contact our customer support team before initiating formal proceedings.

Formal Dispute Process

If informal resolution fails, disputes will be resolved through:

  1. Mediation: Good faith attempt at mediated settlement
  2. Arbitration: Binding arbitration under English law (if applicable)
  3. Court Proceedings: English courts have exclusive jurisdiction

Financial Ombudsman Service

Eligible complainants may refer unresolved disputes to the Financial Ombudsman Service (FOS) free of charge.

Termination

Termination by You

You may terminate your account by providing 30 days' written notice. Outstanding obligations remain in effect after termination.

Termination by Us

We may terminate your account immediately if:

  • You materially breach these Terms
  • Your account poses unacceptable risk
  • Required by law or regulation
  • You become insolvent or cease trading

Effect of Termination

Upon termination:

  • Service access is immediately suspended
  • Outstanding transactions are processed
  • Final settlement occurs after hold periods
  • Data retention follows our Privacy Policy

Changes to Terms

We may update these Terms to reflect changes in our services, legal requirements, or business practices.

Notification Process

Material changes will be communicated through:

  • Email notification to your registered address
  • Prominent notice on our website
  • In-app notifications (if applicable)
  • Posted mail for significant changes

Acceptance of Changes

Continued use of our services after the effective date constitutes acceptance of revised Terms. If you disagree with changes, you may terminate your account.

Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts, except where you have rights under consumer protection legislation in your country of residence.

Regulatory Framework

Our services are provided under the regulatory framework of:

  • Payment Services Regulations 2017
  • Electronic Money Regulations 2011
  • Financial Conduct Authority rules
  • UK data protection legislation
  • Anti-money laundering regulations

Contact Information

For questions about these Terms or our services, please contact us:

Email

[email protected]

Phone

+447966805555

Post

Legal Department
Britain Payment Services Ltd
117 Montpelier Rd
Nottingham NG7 2JY
United Kingdom